Shipping policy
SHIPPING POLICY
Most items ship from Southern California.
We ship most orders with in 1-2 business days after receiving your order. Occasionally some items are unavailable and may be back ordered. If we are out of an item when we receive your order, we will airship it from Korea and typically have the item in approximately two weeks.
In the unlikely event that we cannot get the item within a few days, we will notify you via email or phone with the specific information.
We do not process or ship orders on weekends or National holidays.
All orders from Alaska, Hawaii, and Canada may not be delivered on time, and additional shipping charges may be applied. Please contact us in advance for additional charges to the these locations.
Re-routing delivery after an initial order is not allowed once the product is in transit due to fraud prevention.
We do not cover additional delivery fees such as refused delivery, in-building delivery, remote location etc.
Shipping Method and Rates
Shipping Method:
FedEx: expected delivery in 3-7 business days not including the day the order ships.
FedEx 3 Day: expected delivery in 3 business days not including the day the order ships.
FedEx 2 Day: expected delivery in 2 business days not including the day the order ships.
FedEx Standard Overnight: expected delivery in 1 business day not including the day the order ships. This service is not available for products or shipments with batteries.
Shipping Rates: may vary depending on product weight/quantity and your location.
Note: Please note that special shipping or handling charges may apply for oversized or heavy packages (Mosaic 2x4, Mosaic 3x6, Mosaic 4x4) , and for orders shipping to Alaska, Hawaii, and Canada. One of our agents will notify you by e-mail or phone of any additional charges before processing the order.
Free Shipping Offers
When offered, "Free Shipping" method will be Ground Shipping by the carrier of our choosing. If one or more items are unable to be shipped the "Free Shipping" offer may be void. This determination will be at our discretion, and you will be notified. There are no rain checks or deferrals.
Order Status & Cancellation
Has my order shipped?
Our system is set up to send a tracking number notification via e-mail when the order ships. If you do not receive tracking information from us after 2-3 days of your purchase date, please contact us.
How do I change quantities or cancel an item in my order?
When you complete the online store checkout, our fulfillment process begins and no changes can be made online.
If you need to change or cancel your order before it ships, we may be able to make changes if you contact us by phone no later than 3:00 pm Pacific Time on the same day you place your order (Monday-Friday).
Please have your order number when you call.
(949) 409-7546
Monday - Friday 8:00 AM - 5:00 PM Pacific Time
Once an order has actually shipped, we cannot cancel or change it. However, you will have the option to return or exchange the order after you receive it. Please read our Return and Exchange Policy.
What happens if an item is backordered, out-of-stock, or discontinued?
If an item is found to be backordered or out-of-stock after the order is placed, you will be contacted via email with the anticipated shipping date. The back ordered items are shipped as soon as they become available. You will also be given the option of canceling the item or ordering a comparable item if a backordered item is expected to be out of stock for several weeks.
The amount of any back ordered item is deducted from the total and will be charged to your credit card when it is shipped. No additional shipping charges will be charged on back ordered items.
When a back-ordered item becomes discontinued, we will make every effort to offer an alternative product. If we are not able to locate an alternative product, your order for the discontinued item will be cancelled and will be informed by email.
Payment
What are my payment options?
We only accept payment by credit card. We accept: VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS
Do I have to pay sales tax?
Outside California
If your shipping address is outside California, no sales tax is charged on any order.
California Residents
We have a physical presence in California. When we ship orders to residents of California, we are required to collect the applicable state, county and local sales tax.
Tax Exempt (California)
Tax exempt customers within California must provide a valid copy of their California Tax Exempt Certificate. When we receive a copy of the certificate, tax collected at checkout will be removed from your invoice prior to billing or refunded.
Please e-mail us the certificate to: sales@aladdinlightsusa.com
Canada
Canadian customers are responsible for all customs and import duties collectible at the point of delivery. We do not collect these fees in advance nor can we predetermine the amount. We recommend that you contact your local customs agency before placing your order so that you are aware of the duties and taxes that your country may charge.
Force Majeure:
BLC International, Inc. shall have no liability to the purchaser for any delay or failure in carrying out its obligations to the purchaser for reasons beyond its control including Acts of God, war, natural disasters, labor disputes, changes in or compliance with laws, regulations, and/or government policies and shortages of supplies and services. BLC International, Inc. may extend the delivery until the cause of such delay has been removed, or at its option, cancel the undelivered balance of any order affected without liability to the purchaser except for the return of any payment made with respect to the undelivered portion of the cancelled order.
Transfer of title:
Purchaser bears all risks of loss of or damage to the goods upon delivery to carrier for shipment. Upon such delivery to a carrier, title to and all risk of loss of or damage to the goods shall pass from Seller to the purchaser. Seller shall have no liability or responsibility in connection with claims for loss of or damage to goods incurred after delivery to the carrier, and the purchaser shall pursue all such claims directly with the carrier. All freight; duties, taxes, and other similar charges are the sole responsibility of the purchaser.
Export Controls:
The purchaser will comply with all applicable export control laws as in effect at any time. The seller is not responsible to be knowledgeable of export controls or regulatory compliance of countries outside of the U.S. The purchaser will comply with and accept liability of local regulatory compliance for any country the purchaser exports to.
Intellectual Property Infringement:
The purchaser shall indemnify and hold Seller harmless from any claims that goods sold by Seller to the purchaser in accordance with custom specifications furnished by the purchaser infringe on the patent or other proprietary rights of third parties.