Refund policy
Return & Exchange Policy
What if I received the wrong product?
All merchandise shipped in error by us will be corrected at our expense.
If you are returning an item that is shipped in error by us, RMA (RETURN MERCHANDISE AUTHORIZATION) number must be requested within 14 days from date of invoice. NO RETURNS ARE ACCEPTED WITHOUT RMA NUMBER AND PROOF OF PURCHSE.
Request RMA number: contact us
What should I do if I order something wrong or want to return any unused items?
All merchandise ordered in error by customer or no longer needed must be returned freight prepaid by the customer.
RMA (RETURN MERCHANDISE AUTHORIZATION) number must be requested within 14 days from date of invoice.
NO RETURNS ARE ACCEPTED WITHOUT AN RMA NUMBER AND PROOF OF PURCHASE.
Your credit card account will be credited for the price of the product minus 15% restocking fee as soon as the returned product is inspected and found to be in sellable condition. (Note: Shipping charges are not refundable.)
When requesting an exchange, we cannot guarantee that the replacement item(s) you wish to receive will be available at the time your request is processed. We highly recommend that you simply return the item(s) you wish to exchange and place a new order for the replacement item(s) on Aladdinlightsusa.com
All products must be returned in original packaging in new, re-saleable condition.
Request RMA number: contact us
What should I do if I received damaged products?
In the unlikely event of a damaged box or goods in transit, an immediate claim must be made with the shipper (FedEx, UPS, USPS) and then contact Aladdinlightsusa.com to report the damaged shipment.
Please take multiple photos of the damaged package and shipping labels.
Notification of damaged shipment to Aladdinlghtsusa.com is required within 5 days of receipt.
Report damaged/defective merchandise: contact us
What should I do if the product does not operate properly?
Please refer to the product manuals first.
Please email or call us to first troubleshoot and walk through your issues. Often there may be a factory setting or software update needed to address the initial problem.
Will my return shipping charges be reimbursed?
If the reason for the return is our error (shipped wrong product; product not in satisfactory condition; etc.), a prepaid shipping label will be provided to you via email, fax or First-Class Mail to return the product that was shipped in error.
If the reason for the return is initiated by the customer, (ordered wrong product; changed mind; etc.) the customer is responsible for the return shipping charges, and these charges are not reimbursable.